Our Client Service Managers have a wide-reaching impact. They draw on their leadership and commerciality to build exceptional client relationships, deliver joint business plans, develop innovative ideas and open up new business opportunities. Join us, and you’ll have overall responsibility for your field team’s performance as well as for managing client budgets, driving results and achieving business growth. As part of our management team, you can expect to work collaboratively with other Client Service Managers and Directors across the business to take us forward.
Some of our office roles
Our Commercial Accountants handle all aspects of accounting for a selection of clients. In particular, they coordinate and review client reconciliations, support the renewal of budgets, provide quarterly forecasts and produce monthly management accounts. This is an internal, very client-facing accountancy role and you could also be involved in ad hoc business analysis. We look for confident communicators with good time management skills and the ability to work to tight deadlines. Finance experience is a must to join us here.
You’ll develop and manage our Customer Relationship Management programme alongside our CRM Manager. That will involve managing the prospecting and buying cycle, creating nurture programmes and deploying new product marketing materials. You’ll also manage key agencies to deliver a calendar of innovative content and new marketing assets that support the customer journey. As well as that, you’ll support the sales team on the delivery of marketing activities and help create brand communications like newsletters and magazines.
This role is about enhancing digital engagement across the On-Trade sector to build brand loyalty with outlet owners and consumers. That means helping to create key brand and category events that feed into social, digital and e-marketing customer engagement plans. You’ll manage the scheduling, testing and deployment of targeted marketing communications and brief the field team on digital events and assets. You can also expect to create tactical e-marketing and social media campaigns.
This is an opportunity to provide admin support for one of our clients plus our own Client Service Manager and field teams. Specifically, you’ll be on-hand to support the teams to make sure everyone has everything they need to carry out their responsibilities, including access to a car, any samples and the right technology. You can also expect to liaise with other departments like Finance and HR to get any issues swiftly resolved.
It’s a varied role that calls for a calm, confident, can-do approach. Strong communication skills, a flair for technology, good attention to detail and the ability to handle different priorities are all important too.