Contact centre roles


Our contact centres are vibrant, energising and incredibly collaborative. They’re not like other contact centres you might have experienced or heard about – we don’t have rigid scripts; you won’t be doing repetitive work. With us, every call will be different and you’ll be encouraged to use your initiative to get the right results. We all go above and beyond to deliver results for our clients, but we also know how to have fun. And if you’re keen expand your skills by moving to a different client or role further down the line, we’ll do all we can to make that happen through our talent initiatives.

Meet the team


I joined as a Communicator and over the next two years worked my way up to Team Leader. I’ve been able to work on a range of accounts which has helped me learn new skills and get a great understanding of our clients. I’ve gained new qualifications too. At CPM, we have a real sense of fun and family.”
I started my career here in a B2C role before moving into account management with a portfolio of over 300 B2B customers. A year later, I’d moved into sales and I exceeded all my targets. CPM has helped tremendously with my career development through on-the-job training, coaching and the ‘Best Yourself’ programme.”
When I joined in April 2014, I had very little experience in sales, but I settled in quickly, was made very welcome and felt part of a good team. I love the culture, the atmosphere, the people and the fun days – the training programmes are second to none too. I believe there isn’t a better place to work out there.”
I started my CPM career on an agency contract and was offered a permanent role after 12 weeks. A proud moment for me was being accepted onto the Contact Centre Grow Our Own scheme which gives you a focused personal development plan. I’ve gained a breadth of new skills, greater self-awareness and inspiration from across the business.”
I joined in 2005 on an agency contract with bags of enthusiasm and a will to progress, but no experience. I wasn’t really sure where I wanted to go. Roles as an Operations Coordinator and Operations Executive soon followed and then, in 2015, I was promoted to this role – I haven’t looked back since!”
I joined as a Communicator and over the next two years worked my way up to Team Leader. I’ve been able to work on a range of accounts which has helped me learn new skills and get a great understanding of our clients. I’ve gained new qualifications too. At CPM, we have a real sense of fun and family.”
– Kate, Team Leader
I started my career here in a B2C role before moving into account management with a portfolio of over 300 B2B customers. A year later, I’d moved into sales and I exceeded all my targets. CPM has helped tremendously with my career development through on-the-job training, coaching and the ‘Best Yourself’ programme.”
– Jonathan, Senior Sales Agent
When I joined in April 2014, I had very little experience in sales, but I settled in quickly, was made very welcome and felt part of a good team. I love the culture, the atmosphere, the people and the fun days – the training programmes are second to none too. I believe there isn’t a better place to work out there.”
– Nicola, Territory Account Manager
I started my CPM career on an agency contract and was offered a permanent role after 12 weeks. A proud moment for me was being accepted onto the Contact Centre Grow Our Own scheme which gives you a focused personal development plan. I’ve gained a breadth of new skills, greater self-awareness and inspiration from across the business.”
– Tim, Sales Manager
I joined in 2005 on an agency contract with bags of enthusiasm and a will to progress, but no experience. I wasn’t really sure where I wanted to go. Roles as an Operations Coordinator and Operations Executive soon followed and then, in 2015, I was promoted to this role – I haven’t looked back since!”
– Danielle, Client Service Manager

Some of our contact centre roles


Business to Business Account Manager

This is an opportunity to hone your skills in a B2B telephone sales environment. Working in collaboration with other teams and divisions, you’ll manage a portfolio of customers to maximise new revenue opportunities, retain and grow existing revenues and deliver key initiatives. 

Multilingual Customer Relations Executive

You’ll build robust relationships with customers and prospects to provide a highly personalised service across a range of communication channels. In particular, you’ll make sure every customer knows that nothing is too much trouble.

We’ll support you to develop a deep understanding of your client’s products and services as well as the company’s values so that you can play your own part in creating a true brand experience. 

New Business Executive

This role is all about helping clients to win new business. That means making contact with key decision makers across different businesses and then selling them products and services on behalf of your client. You’ll have account management responsibility for any businesses you bring on board.

It’s a role that will see you working on your own initiative as well as inspiring best practice across the wider team.

Customer Service Communicator

Working within a lively contact centre, you’ll have meaningful interactions with our clients’ customers to deliver world-class service over email, social media, webchat and the telephone. If a customer has an issue, you’ll use a consultative approach to get to the bottom of it and deliver a bespoke solution that meets or exceeds their expectations. Everyone within the team is empowered to add value to our clients – and to CPM.

Latest contact centre openings



Showing 10 of 11 opportunities

Hints and tips


We want to help you to make your application as strong as it can possibly be. Here are some of the things we’re often asked by people who are thinking of applying to join one of our contact centres, or those who are already part of the recruitment process.


Do I need to have worked in a contact centre before?

It would definitely be an advantage – any customer service or sales experience would also be really useful. But we have great training available so, as long as you’re a natural people person and a confident problem solver, there’s a good chance you could do well with us even if you don’t have specific experience of working in a contact centre.

What’s the best way to prepare for an interview?

We’d recommend thinking about the questions you’re likely to be asked so you can start planning some answers. What are the key skills being sought, and how have you demonstrated them in other roles? You should get yourself up to speed with the client you’d be representing too. We’ll want to see that you have a real interest in, and passion for, their brand and what they do. Make sure you research our organisation as well – go beyond just this careers site (although this is a great starting point). Also plan your route well in advance and allow more time than you think you’ll need – you don’t want to feel rushed or stressed. 

What do you want to see in a CV?

The simpler the better from our point of view. Use a clean design and a simple, easy-to-read font. We want to be able to get to the information that shows how you’d be a good fit for a role quickly. That doesn’t mean it can’t showcase who you are though – try to make the way you write concise but also engaging. Think manageable sections and clear headers. in terms of skills, there are certain core qualities that we look for in everyone here: you should be enthusiastic, encouraging and empathetic. In our contact centre roles, it’s also important that you can build a rapport with all sorts of people quickly, and that you can think on your feet. Make sure you tell us something about your interests outside of work too.

Are there any big CV pitfalls to look out for?

Make sure your CV is professional. Comedy email addresses are definitely not the way to impress! Use warm language but be wary of making it too informal or chatty. We’ll also want to see attention to detail and accuracy so check for errors and, if you can, get someone else to proofread it for you. Finally, try not to go over two pages – adjust the margins if you need to and use less content for less recent roles.

What should I wear for an interview?

We represent prestigious clients and we’ll want to see that you can too. So make sure you look smart and professional. We think it’s always better to err on the side of formal and it’s a good idea to pick out your outfit in advance.  With jewellery, less is more and with footwear, go for smart but also comfortable. Finally, don’t forget to smile and make eye contact.

What will you be expecting on the day?

We’ll expect you to understand the role and our company. Make sure you bring any documentation we’ve requested with you and it’s a good idea to bring a copy of your CV. And if you stumble over a question, don’t worry – it can happen to anyone. The important thing is to keep your composure. It’s absolutely fine to ask for a bit of time to think about your answer if you need to. 

How should I approach my interview answers?

We’d recommend structuring your answers by giving some context, explaining what you did and highlighting the outcomes. One way to do this is to use the STAR method – explain the situation, outline what the task (or goal) was, cover what action you took (especially as an individual), and describe the result. What did you achieve? What could you do better next time? We’ll also expect you to have some questions for us. It will help to show how much you’re interested in joining us.

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